Consent to telehealth

What telehealth means here, what it can and cannot do, and what you are agreeing to before a clinician reviews your case.

Effective date [to be confirmed]

Last updated 5 September 2026

The short version. Telehealth means a licensed clinician reviews your information and communicates with you electronically instead of seeing you in person. You can decline it, ask for in-person care instead, or withdraw consent at any time. Consenting does not mean you will be prescribed anything.

This is a consent document, not a summary of one. It has to be reviewed by a licensed clinician and by counsel for every state where dose operates before this page is published, and section 12 is an unwritten placeholder. Nothing here changes what a clinician decides in your own case.

What telehealth is

Telehealth is care delivered at a distance. You give a licensed clinician information about your health through a secure form or a message; they review it, ask follow-up questions if they need to, and tell you what they think.

There is no camera requirement for every step. Some parts of a review can be handled by written exchange, and some need a live conversation. Your clinician decides which is which.

What a telehealth review can and cannot do

A clinician working remotely can take a history, review your measurements and lab results, discuss options with you, and prescribe if they judge it appropriate.

They cannot examine you physically, and they cannot see something you have not told them about. That is why the questions are detailed, and why the answers have to be accurate.

Benefits

You can be reviewed without travelling or taking time off. You have your questions and answers in writing, so you can read them again later.

Follow-up is usually quicker than arranging a new in-person appointment.

Risks and limitations

Because there is no physical examination, something relevant can be missed. A connection can fail, a message can be delayed, and electronic information can, despite safeguards, be intercepted or disclosed.

If a remote review is not enough to answer your question safely, your clinician will tell you so and will ask you to be seen in person.

Your alternatives

You do not have to use telehealth. You may see a clinician in person instead, and you may ask your own doctor about anything discussed here.

Declining telehealth does not affect your right to care elsewhere, and it is not held against you.

Who reviews your case

Your case is reviewed by a clinician licensed in the state where you are located at the time of the review. They practise independently and exercise their own clinical judgement.

dose is the technology platform. It does not practise medicine, it does not employ your clinician’s judgement, and it cannot overrule it.

Telehealth is not for emergencies

Do not use this platform for anything urgent. Messages are not monitored around the clock and a reply is not guaranteed within any particular time.

If you think you are having a medical emergency, call 911 or go to the nearest emergency department. If you are in crisis, call or text 988.

Records, messages and who can see them

Your assessment, your messages and your clinician’s notes become part of your medical record and are kept as the law requires.

Who may see that record, and on what basis, is set out in the notice of privacy practices. You have the right to a copy of your own record.

A prescription is never guaranteed

Paying for a review pays for the clinician’s time and judgement. It does not buy a prescription, and a clinician may decide that prescription treatment is not appropriate for you.

If they decline, they will tell you why, and the refund policy explains what happens to what you paid.

Costs and insurance

What you pay, and what it covers, is shown before you are charged. [Whether any part of the service is billed to insurance is to be confirmed.]

Medication is charged separately by the dispensing pharmacy and is not included in the cost of a review unless the checkout page says otherwise.

Withdrawing consent

You can withdraw this consent at any time by writing to us. Withdrawing it stops future telehealth care through dose; it does not undo care already given, and it does not delete records we are required to keep.

Withdrawing consent does not cancel a subscription on its own. The refund policy explains how to do that.

State-specific requirements

[To be drafted by counsel.] Several states require particular language, particular disclosures, or a particular consent format before telehealth care begins.

This section has to list those requirements state by state, and the consent flow has to present the right one based on where you are.

What you are acknowledging

By continuing, you are saying that you have read this page, that you have had the chance to ask questions, and that you agree to be cared for by telehealth on these terms.

You are also confirming that the information you give is accurate and complete to the best of your knowledge, because a clinician can only work from what you tell them.

Questions about telehealth care

If anything on this page affects a decision you are about to make, ask before you act on it. What happens to your health information is in the notice of privacy practices, and who reviews your case is in prescribers.

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