Notice of privacy practices
This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.
Effective date 9/6/2026
Last updated 9/6/2026
This Notice of Privacy Practices (“Notice”) describes how Dose Health LLC (“Dose,” “we,” “us,” or “our”) may use and disclose protected health information (“PHI”) about you, how we protect that information, and the rights you may have regarding your health information.
This Notice applies to Dose and, where applicable, healthcare professionals and other persons or entities participating in healthcare services made available through the Dose platform to the extent they are covered by this Notice.
Dose provides technology, administrative, and other services that facilitate access to healthcare services. Healthcare services available through the Dose platform may be provided by independent, licensed healthcare providers who exercise independent professional judgment regarding your care.
Dose does not control or interfere with the independent clinical judgment of healthcare providers.
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Our responsibilities
We are committed to protecting the privacy and security of your health information.
To the extent required by applicable law, we are required to:
Maintain the privacy and security of your protected health information;
Provide you with this Notice describing our legal duties and privacy practices;
Follow the terms of the Notice currently in effect;
Notify you following a breach of unsecured protected health information when notification is required by law; and
Respect the privacy rights available to you under applicable federal and state law.
We will not use or disclose your protected health information other than as described in this Notice, as authorized by you, or as otherwise permitted or required by applicable law.
When your written authorization is required, you may generally revoke that authorization in writing at any time. Your revocation will not affect actions already taken in reliance on your authorization or as otherwise permitted by law.
02
Treatment
We may use and disclose your protected health information for treatment purposes and to coordinate or manage your healthcare.
For example, information you provide through the Dose platform may be made available to a licensed healthcare provider so that the provider can evaluate your medical history, symptoms, medications, treatment goals, and other relevant information.
A healthcare provider may share relevant information with other healthcare professionals involved in your care when permitted by law.
If a healthcare provider determines that prescription medication is medically appropriate, relevant information may be transmitted to a pharmacy for purposes of processing and dispensing your prescription.
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Payment
We may use and disclose your protected health information as necessary for payment-related activities.
For example, information may be used to process payments, determine amounts owed, coordinate billing activities, respond to payment questions, or perform other activities related to payment for healthcare services.
When applicable, information may also be disclosed to health plans or other responsible parties for payment purposes as permitted by law.
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Healthcare operations
We may use and disclose your protected health information for healthcare operations as permitted by law.
Healthcare operations may include:
Quality assessment and improvement;
Patient support;
Provider credentialing and review;
Compliance activities;
Auditing;
Training;
Legal and administrative services;
Business planning and development;
Fraud and abuse detection;
Patient safety activities;
Evaluating the performance of healthcare services;
Improving our systems and processes; and
Other activities necessary to support healthcare operations.
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When required by law
We may use or disclose your protected health information when required to do so by federal, state, or local law.
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Public health activities
We may disclose protected health information to authorized public health agencies or other appropriate authorities for legally authorized public health activities.
These activities may include:
Preventing or controlling disease;
Reporting certain diseases or conditions;
Reporting adverse events involving medications or medical products;
Reporting product defects;
Facilitating recalls;
Reporting suspected abuse or neglect when required or permitted by law; and
Other activities authorized by public health laws.
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Health oversight activities
We may disclose protected health information to authorized health oversight agencies for activities permitted by law.
These activities may include audits, investigations, inspections, licensing or disciplinary actions, regulatory reviews, and other activities necessary for government oversight of healthcare systems and compliance with applicable laws.
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Judicial and administrative proceedings
We may disclose protected health information in response to certain court orders, administrative orders, subpoenas, discovery requests, or other lawful processes when the requirements of applicable law have been satisfied.
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Law enforcement
We may disclose protected health information for certain law enforcement purposes when permitted or required by law.
Such disclosures may include responding to certain legal processes or requests from law enforcement officials and other circumstances specifically permitted by applicable law.
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Serious threats to health or safety
When permitted by applicable law and consistent with applicable standards of ethical conduct, we may use or disclose protected health information when necessary to prevent or lessen a serious and imminent threat to the health or safety of a person or the public.
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Abuse, neglect, or domestic violence
We may disclose protected health information to an authorized governmental or protective-services agency concerning suspected abuse, neglect, or domestic violence when permitted or required by applicable law.
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Workers’ compensation
We may disclose protected health information as authorized by and to the extent necessary to comply with workers’ compensation laws and other similar programs established by law.
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Coroners, medical examiners, and funeral directors
We may disclose protected health information to coroners, medical examiners, and funeral directors when permitted by law and when necessary for them to perform their legally authorized duties.
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Organ and tissue donation
When applicable, we may disclose protected health information to organizations involved in organ, eye, or tissue procurement, banking, or transplantation as permitted by law.
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Research
We may use or disclose protected health information for research when the requirements of applicable law have been satisfied.
For example, research involving protected health information may require your authorization or approval of an Institutional Review Board or Privacy Board unless another legal basis permits the use or disclosure.
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Specialized government functions
We may disclose protected health information for certain specialized governmental functions when permitted by law, including certain military, national security, protective services, correctional institution, or other authorized governmental activities.
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Business associates and service providers
We may use third parties to perform services or functions involving protected health information on our behalf.
Where required by law, these organizations are considered “business associates” and are required by written agreement and applicable law to appropriately safeguard protected health information.
These services may include technology infrastructure, data hosting, healthcare administration, billing, customer support, legal services, compliance services, analytics, or other functions necessary to support healthcare services.
Business associates may use or disclose protected health information only as permitted by applicable law and their agreements governing such information.
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Family members, friends, and others involved in your care
In certain circumstances, we may share information relevant to your care with a family member, relative, close personal friend, caregiver, or another person you identify as being involved in your healthcare or payment for your healthcare.
You may tell us not to share this information or may limit the information that may be shared.
If you are unable to tell us your preference, information may be shared when permitted by law and when a healthcare professional determines, based on professional judgment, that doing so is in your best interest.
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Disaster relief
When permitted by law, we may share limited information with organizations assisting with disaster relief efforts so that family members or others responsible for your care can be informed about your condition, status, or location.
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Marketing
We will obtain your written authorization before using or disclosing protected health information for marketing when authorization is required by law.
Certain communications permitted under HIPAA may not constitute marketing and therefore may not require authorization.
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Sale of protected health information
We will not sell protected health information without your authorization when authorization is required by law.
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Psychotherapy notes
Most uses and disclosures of psychotherapy notes, when applicable, require written authorization unless an exception under applicable law applies.
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Access your health information
You have the right to inspect and obtain a copy of protected health information about you maintained in a designated record set, subject to certain exceptions permitted by law.
If your information is maintained electronically, you may request an electronic copy when required by applicable law.
We generally will respond to your request within the timeframe required by law.
We may charge a reasonable, cost-based fee for copies or certain related services when permitted by law. If a fee applies, we will inform you as appropriate.
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Request a correction or amendment
If you believe protected health information we maintain about you is incorrect or incomplete, you may request that the information be amended.
We may deny your request under certain circumstances permitted by law.
If your request is denied, we will provide information regarding the denial and any additional rights available to you.
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Request confidential communications
You may request that we communicate with you about health matters in a particular way or at a particular location.
For example, you may ask that we contact you at a particular phone number or email address.
We will accommodate reasonable requests as required by applicable law.
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Request restrictions
You may ask us to restrict certain uses or disclosures of your protected health information for treatment, payment, or healthcare operations.
We are generally not required to agree to every requested restriction.
If you pay for a healthcare item or service entirely out of pocket, you may request that information regarding that item or service not be disclosed to your health plan for payment or healthcare operations purposes. We will honor such a request when required by law.
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Accounting of disclosures
You may request an accounting of certain disclosures of your protected health information made during the period permitted by applicable law.
The accounting generally does not include certain disclosures, such as many disclosures made for treatment, payment, healthcare operations, or disclosures you specifically authorized.
We will provide an accounting in accordance with applicable legal requirements.
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Receive a copy of this notice
You may request a paper or electronic copy of this Notice at any time.
You may request a copy even if you previously agreed to receive this Notice electronically.
The current Notice will also be made available on the Dose website.
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Choose someone to act for you
If you have given another person medical power of attorney or another person has legal authority to act as your personal representative, that individual may exercise your privacy rights and make certain choices regarding your health information as permitted by law.
We may take reasonable steps to verify that the individual has appropriate authority before taking action.
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Breach notification
You have the right to receive notification when required by law if a breach of unsecured protected health information occurs that may have compromised the privacy or security of your information.
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Reproductive health information
We will not use or disclose protected health information for purposes prohibited by applicable federal law concerning reproductive healthcare.
Where required by law, a person requesting protected health information potentially related to reproductive healthcare may be required to provide a signed attestation confirming that the requested use or disclosure is not for a prohibited purpose.
We will handle reproductive healthcare information in accordance with applicable federal and state law.
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Substance use disorder records
Certain records relating to substance use disorder (“SUD”) diagnosis, treatment, or referral for treatment may receive additional protections under federal law, including 42 CFR Part 2.
When these protections apply, SUD records will be used and disclosed only as permitted by applicable law.
Certain uses or disclosures may require your written consent.
Federal law may also restrict the use of Part 2 records in civil, criminal, administrative, or legislative proceedings against you without your written consent or an appropriate court order.
When applicable, we will provide the additional privacy protections required for Part 2 records.
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More protective state laws
Certain state laws may provide greater privacy protection for particular types of health information.
These may include laws governing mental health information, substance use disorder information, reproductive health information, HIV/AIDS-related information, genetic information, sexually transmitted infection information, or other sensitive health information.
When applicable state law provides greater privacy protection than federal law, we will comply with the applicable requirements.
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Electronic health records
Information regarding your healthcare may be maintained in electronic health records and other secure electronic systems.
Authorized healthcare providers and personnel may use these systems to support treatment, payment, healthcare operations, prescription management, patient communications, and other activities permitted or required by law.
We maintain or require appropriate administrative, physical, and technical safeguards designed to protect electronic protected health information.
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Electronic communications
If you communicate with us or healthcare providers electronically, including through email, text messaging, web forms, patient portals, or other electronic communications, your information may be transmitted electronically.
We take reasonable measures designed to protect health information; however, no method of electronic communication or data storage can be guaranteed to be completely secure.
Where applicable, your choices regarding certain communications may be governed by additional terms, consents, or communication preferences.
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Minimum necessary standard
When required by law, we make reasonable efforts to use, disclose, or request only the minimum amount of protected health information reasonably necessary to accomplish the intended purpose.
The minimum necessary standard does not apply to certain uses and disclosures, including disclosures to healthcare providers for treatment and other circumstances specified by law.
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De-identified information
We may create information that has been de-identified in accordance with applicable law so that it no longer identifies you and there is no reasonable basis to believe it can be used to identify you.
Information that has been properly de-identified in accordance with HIPAA is not considered protected health information under HIPAA and may be used or disclosed as permitted by applicable law.
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Other uses and disclosures
Uses and disclosures of protected health information not described in this Notice will be made only with your written authorization when required by law.
If you provide authorization, you may revoke it in writing at any time, except to the extent that we or another authorized party has already acted in reliance on your authorization or as otherwise provided by law.
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Privacy complaints
If you believe your privacy rights have been violated, you may submit a complaint to Dose using the contact information below.
You may also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights (“OCR”).
Information about filing a complaint with OCR is available through the U.S. Department of Health and Human Services.
We will not retaliate against you for filing a privacy complaint or exercising your privacy rights.
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Questions about this notice
If you have questions about this Notice, your privacy rights, or the way your protected health information is handled, please contact our Privacy Contact using the information below.
We may require certain privacy requests to be submitted in writing and may take reasonable steps to verify your identity before releasing protected health information or acting on your request.
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Changes to our privacy practices
We reserve the right to change this Notice and our privacy practices as permitted by applicable law.
Changes may apply to protected health information we already maintain as well as information we receive in the future.
If we make a material change to this Notice, we will make the revised Notice available as required by law and post the current version on our website.
The effective date appearing at the top of the Notice indicates when the current version became effective.
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Privacy contact
Dose Health LLC
Attn: Privacy Officer
1000 Brickell Ave, Suite 715
Miami, FL 33131
Email: support@trydose.com
Phone: (855) 777-7838
Please contact our Privacy Officer if you:
Have questions about this Notice;
Want to exercise a privacy right;
Want to request access to or amendment of your health information;
Want to request confidential communications or restrictions;
Want an accounting of certain disclosures; or
Believe your privacy rights have been violated.
This Notice of Privacy Practices is effective as of September 6, 2026.
Dose Health LLC (“Dose”)
1000 Brickell Ave, Suite 715
Miami, FL 33131
support@trydose.com
(855) 777-7838
Questions about your health information
Ask us before you act on anything here. How the website itself handles data — cookies, analytics, marketing — is a separate document, the privacy policy.